:root {
  font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  color: #171717;
  background: #f5f5f2;
  --surface: #ffffff;
  --soft: #f1f1ed;
  --line: #e6e6df;
  --ink-soft: #6d6d66;
  --accent: #1e4f45;
  --accent-soft: #e8f2ee;
  --danger-soft: #fff3ef;
  --danger: #9a3d2c;
  --radius: 18px;
}
* { box-sizing: border-box; }
body { margin: 0; background: #f5f5f2; }
button, input { font: inherit; }
button { cursor: pointer; }
.app-shell { min-height: 100vh; display: grid; grid-template-columns: 245px 1fr; }
.sidebar { background: #181c1b; color: #fff; padding: 24px 18px; display: flex; flex-direction: column; position: sticky; top: 0; height: 100vh; }
.brand { display: flex; gap: 12px; align-items: center; padding: 4px 8px 28px; }
.brand-mark { width: 38px; height: 38px; border-radius: 12px; background: #fff; color: #181c1b; display: grid; place-items: center; font-weight: 800; }
.brand strong, .brand span { display: block; }
.brand span { color: #aeb5b2; font-size: 12px; margin-top: 2px; }
nav { display: grid; gap: 6px; }
.nav-item { border: 0; background: transparent; color: #cfd5d2; text-align: left; padding: 12px 14px; border-radius: 12px; }
.nav-item:hover, .nav-item.active { background: #2a302e; color: #fff; }
.sidebar-foot { margin-top: auto; color: #aeb5b2; font-size: 12px; display: flex; align-items: center; gap: 8px; padding: 12px; }
.status-dot { width: 8px; height: 8px; border-radius: 50%; background: #79c59d; box-shadow: 0 0 0 4px rgba(121,197,157,.12); }
.main { padding: 28px 34px 48px; min-width: 0; }
.topbar { display: flex; justify-content: space-between; align-items: center; gap: 20px; margin-bottom: 24px; }
h1, h2, h3, p { margin-top: 0; }
h1 { margin-bottom: 0; font-size: 29px; letter-spacing: -.03em; }
h2 { margin-bottom: 8px; font-size: 25px; letter-spacing: -.025em; }
h3 { margin-bottom: 8px; }
.eyebrow { margin-bottom: 6px; font-size: 11px; font-weight: 800; letter-spacing: .14em; color: var(--ink-soft); }
.muted, small { color: var(--ink-soft); }
.top-actions { display: flex; align-items: center; gap: 10px; }
.avatar { border: 0; width: 40px; height: 40px; border-radius: 50%; background: #181c1b; color: white; font-weight: 700; }
.ghost, .secondary, .primary, .task button, .link { border-radius: 11px; padding: 10px 14px; font-weight: 700; }
.ghost { background: var(--surface); border: 1px solid var(--line); color: #333; }
.primary { background: var(--accent); border: 1px solid var(--accent); color: white; }
.secondary { background: var(--accent-soft); border: 1px solid #cce0d8; color: var(--accent); }
.link { border: 0; background: transparent; color: var(--accent); padding-right: 0; }
.view { display: none; }
.view.active-view { display: block; }
.hero { background: linear-gradient(135deg, #fbfbf8, #edf4f1); border: 1px solid var(--line); border-radius: 22px; padding: 28px; display: flex; justify-content: space-between; align-items: end; gap: 20px; }
.kpi-grid { display: grid; grid-template-columns: repeat(4, 1fr); gap: 14px; margin: 16px 0; }
.kpi-grid.compact { grid-template-columns: repeat(3, 1fr); }
.kpi { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); padding: 18px; display: grid; gap: 7px; }
.kpi span { color: var(--ink-soft); font-size: 13px; }
.kpi strong { font-size: 28px; }
.kpi small { font-size: 12px; }
.two-col { display: grid; grid-template-columns: 1.25fr .75fr; gap: 16px; }
.panel { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); padding: 20px; }
.panel-head, .section-title, .filter-row, .chat-head, .approval-bar, .setting-line { display: flex; align-items: center; justify-content: space-between; gap: 14px; }
.panel-head { margin-bottom: 6px; }
.task { border-top: 1px solid var(--line); padding: 15px 0; display: flex; justify-content: space-between; gap: 14px; align-items: center; }
.task:first-of-type { border-top: 0; }
.task p { margin: 4px 0 0; color: var(--ink-soft); font-size: 13px; }
.task button { border: 1px solid var(--line); background: var(--soft); }
.task.urgent { background: var(--danger-soft); margin: 0 -8px; padding: 14px 8px; border-radius: 12px; border-top: 0; }
.accent-panel { background: #1d4c43; color: #fff; border-color: #1d4c43; }
.accent-panel .eyebrow, .accent-panel p { color: #d7e7e1; }
.suggestion-box { display: grid; grid-template-columns: 1fr auto; gap: 10px; background: rgba(255,255,255,.1); padding: 14px; border-radius: 12px; margin: 18px 0; }
.section-title { margin-bottom: 16px; }
.section-title h2 { margin-bottom: 0; }
.pill, .tag { border-radius: 999px; padding: 7px 11px; font-size: 11px; font-weight: 800; background: var(--accent-soft); color: var(--accent); }
.conversation-layout { display: grid; grid-template-columns: 300px 1fr; min-height: 560px; border: 1px solid var(--line); border-radius: var(--radius); overflow: hidden; background: var(--surface); }
.conversation-list { border-right: 1px solid var(--line); background: #fbfbf9; padding: 10px; }
.conversation { width: 100%; border: 0; background: transparent; border-radius: 12px; padding: 14px; display: grid; gap: 5px; text-align: left; }
.conversation span, .conversation small { color: var(--ink-soft); }
.conversation.active { background: var(--accent-soft); }
.chat-panel { display: grid; grid-template-rows: auto 1fr auto; min-width: 0; }
.chat-head { padding: 16px 18px; border-bottom: 1px solid var(--line); }
.chat-head strong, .chat-head span { display: block; }
.chat-head span { font-size: 12px; color: var(--ink-soft); margin-top: 4px; }
.messages { padding: 24px; display: flex; flex-direction: column; gap: 12px; background: #fafaf7; }
.bubble { max-width: 72%; padding: 12px 14px; border-radius: 14px; line-height: 1.45; }
.bubble.customer { background: #ecece7; align-self: flex-start; }
.bubble.system { background: #fff4df; border: 1px solid #f2dfb6; font-size: 13px; }
.bubble.draft { background: var(--accent-soft); align-self: flex-end; }
.bubble.draft span { display: block; font-size: 10px; font-weight: 800; color: var(--accent); margin-bottom: 6px; }
.approval-bar { padding: 14px 18px; border-top: 1px solid var(--line); background: var(--surface); justify-content: flex-end; }
.approval-bar > div { margin-right: auto; }
.approval-bar strong, .approval-bar span { display: block; }
.approval-bar span { color: var(--ink-soft); font-size: 12px; margin-top: 3px; }
.table-panel { overflow-x: auto; }
.filter-row { margin-bottom: 14px; justify-content: flex-start; }
.filter-row input { min-width: 260px; border: 1px solid var(--line); border-radius: 11px; padding: 10px 12px; background: #fafaf8; }
table { width: 100%; border-collapse: collapse; }
th, td { text-align: left; padding: 13px 10px; border-top: 1px solid var(--line); font-size: 13px; }
th { color: var(--ink-soft); font-size: 11px; text-transform: uppercase; letter-spacing: .07em; }
td strong, td small { display: block; }
.good { color: #23734f; font-weight: 800; }
.bad { color: var(--danger); font-weight: 800; }
.neutral { color: #77746d; font-weight: 800; }
.big-number { font-size: 50px; font-weight: 800; margin-top: 22px; }
.suggestion-card { display: flex; justify-content: space-between; gap: 24px; align-items: center; margin-bottom: 14px; }
.suggestion-card p { margin-bottom: 7px; }
.decision { display: flex; gap: 8px; flex-shrink: 0; }
.settings-grid { display: grid; grid-template-columns: repeat(2, minmax(0,1fr)); gap: 16px; }
.setting-line { border-top: 1px solid var(--line); padding: 12px 0; font-size: 13px; }
.setting-line:first-of-type { margin-top: 14px; }
@media (max-width: 980px) {
  .app-shell { grid-template-columns: 78px 1fr; }
  .brand > div:last-child, .nav-item { font-size: 0; }
  .nav-item::first-letter { font-size: 16px; }
  .sidebar-foot span:last-child { display: none; }
  .kpi-grid { grid-template-columns: repeat(2, 1fr); }
  .two-col { grid-template-columns: 1fr; }
  .conversation-layout { grid-template-columns: 230px 1fr; }
}
@media (max-width: 720px) {
  .app-shell { display: block; }
  .sidebar { position: static; width: 100%; height: auto; padding: 12px; }
  .brand { padding-bottom: 12px; }
  .brand > div:last-child { display: block; }
  nav { grid-template-columns: repeat(4, minmax(0,1fr)); }
  .nav-item { font-size: 11px; text-align: center; padding: 10px 6px; }
  .sidebar-foot { display: none; }
  .main { padding: 20px 14px 34px; }
  .hero { align-items: flex-start; flex-direction: column; }
  .kpi-grid, .kpi-grid.compact, .settings-grid { grid-template-columns: 1fr; }
  .conversation-layout { grid-template-columns: 1fr; }
  .conversation-list { border-right: 0; border-bottom: 1px solid var(--line); }
  .conversation-list .conversation:not(.active) { display: none; }
  .approval-bar, .suggestion-card { align-items: stretch; flex-direction: column; }
  .approval-bar > div { margin-right: 0; }
  .decision { width: 100%; }
  .decision button { flex: 1; }
}

.pilot-banner { margin-bottom: 16px; background: #fff7e7; border: 1px solid #efdcae; border-radius: 14px; padding: 11px 14px; display: flex; align-items: center; justify-content: space-between; gap: 14px; font-size: 12px; }
.pilot-banner strong, .pilot-banner span { display: block; }
.pilot-banner > div span { color: var(--ink-soft); margin-top: 2px; }
.pilot-badge { border-radius: 999px; background: #fff; border: 1px solid #ead59f; padding: 6px 9px; font-weight: 800; white-space: nowrap; }
.quick-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 14px; margin: 16px 0 12px; }
.quick-card { text-align: left; background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); padding: 18px; display: grid; gap: 6px; color: inherit; }
.quick-card:hover { border-color: #bfcfc9; transform: translateY(-1px); }
.quick-card.urgent-card { border-color: #e9c5ba; background: #fffaf8; }
.quick-label { color: var(--ink-soft); font-size: 12px; font-weight: 700; }
.quick-card strong { font-size: 19px; }
.quick-card small { font-size: 12px; }
.system-strip { display: flex; flex-wrap: wrap; gap: 9px 16px; align-items: center; background: #eef5f2; border: 1px solid #dbe8e3; border-radius: 13px; padding: 10px 13px; margin-bottom: 16px; font-size: 11px; font-weight: 700; color: #355b50; }
.system-strip span { display: inline-flex; align-items: center; gap: 6px; }
.system-strip i { width: 7px; height: 7px; border-radius: 50%; background: #55a578; }
.system-strip .demo-state { margin-left: auto; color: #786b4c; }
.secondary-kpis { margin-top: 0; }
.demo-toast { position: fixed; right: 24px; bottom: 24px; max-width: 360px; padding: 12px 15px; border-radius: 12px; background: #181c1b; color: #fff; font-size: 13px; font-weight: 700; box-shadow: 0 12px 32px rgba(0,0,0,.18); opacity: 0; pointer-events: none; transform: translateY(8px); transition: .2s ease; }
.demo-toast.show { opacity: 1; transform: translateY(0); }
@media (max-width: 720px) { .pilot-banner { align-items: flex-start; flex-direction: column; } .quick-grid { grid-template-columns: 1fr; } .system-strip .demo-state { margin-left: 0; width: 100%; } .secondary-kpis { display: none; } .demo-toast { left: 14px; right: 14px; bottom: 14px; } }

.decision-hero { display:flex; justify-content:space-between; gap:28px; align-items:flex-end; padding:8px 0 22px; }
.decision-hero h2 { font-size:32px; max-width:680px; margin-bottom:10px; }
.system-ready { min-width:240px; display:grid; grid-template-columns:auto 1fr; gap:3px 9px; align-items:center; background:var(--surface); border:1px solid var(--line); border-radius:16px; padding:14px 16px; }
.system-ready .status-dot { grid-row:1 / span 2; }
.system-ready small { font-size:11px; }
.decision-layout { display:grid; grid-template-columns:minmax(0,1.55fr) minmax(260px,.65fr); gap:18px; align-items:start; }
.focus-panel { padding:10px 18px 4px; }
.focus-panel .panel-head { padding:10px 2px 6px; }
.attention-row { width:100%; border:0; border-top:1px solid var(--line); background:transparent; display:grid; grid-template-columns:34px 1fr auto; gap:12px; align-items:center; text-align:left; padding:17px 2px; color:inherit; }
.attention-row:hover { background:#fafaf7; }
.attention-icon { width:28px; height:28px; border-radius:50%; display:grid; place-items:center; background:var(--accent-soft); color:var(--accent); font-size:12px; font-weight:800; }
.attention-row p { margin:4px 0 0; font-size:13px; color:var(--ink-soft); }
.attention-action { color:var(--accent); font-size:12px; font-weight:800; }
.decision-side { display:grid; gap:14px; }
.calm-card { padding:22px; }
.calm-card .secondary { margin-top:8px; }
.mini-status { display:grid; gap:6px; }
.mini-status span,.mini-status small { color:var(--ink-soft); }
.mini-status strong { font-size:34px; }
@media (max-width:900px){ .decision-hero{align-items:flex-start;flex-direction:column}.system-ready{width:100%}.decision-layout{grid-template-columns:1fr}.decision-hero h2{font-size:27px} }